Terms and Conditions

You agree to use BanatSync hosting services only for lawful purposes. Any content hosted on our servers must comply with all applicable laws, regulations, and guidelines.

Any client found hosting or attempting to host such material will have the service suspended immediately, and the incident will be reported to the competent authorities. Any abuse may be reported to abuse@banatsync.com.

• •Infringing copyrights, trademarks, or other intellectual property rights
• •Inciting or promoting violence, hatred, or discrimination
• •Violating the rights of others, including privacy rights
• •Encouraging or enabling illegal activities of any kind

Any violation of these terms may result in immediate termination of services, without prior notice, and, where necessary, legal action.

BanatSync respects the privacy of our clients and is committed to protecting personal data. However, we reserve the right to inspect any hosted content to verify compliance with this TOS when there is reasonable suspicion of a violation.

Although we prioritize secure data storage, BanatSync is not responsible for unauthorized access to, alteration of, or destruction of client content due to factors beyond our control.

BanatSync reserves the right to suspend or terminate services if we suspect that clients are violating any of these terms or engaging in activities that could harm BanatSync’s reputation, infrastructure, or other clients.

In the event of suspension or termination, BanatSync will notify the client of the reasons for those actions to the extent legally possible.

Violations involving illegal content, especially child exploitation material, will be treated under a zero-tolerance policy. We will suspend your services and notify law enforcement agencies where appropriate.

Sharing a client account is strictly prohibited. Any account shared with another person may be suspended and permanently banned. The only exception applies to legal entities.

BanatSync is not responsible for losses or damages resulting from service interruptions, data loss, or other technical failures, except in cases of gross negligence on our part.

You agree to hold BanatSync harmless against any legal claims or damages resulting from your use of our services.

BanatSync reserves the right to modify these Terms and Conditions at any time. Clients will be notified of changes through our website or by email.

We offer a 14-day money-back guarantee for clients who are not satisfied with our services, under the following conditions:

Refunds do not apply in the following situations:

• •If the client used our services for activities that violate the law or our acceptable use policy
• •If the service has been fully used or has exceeded the 14-day guarantee period

BanatSync reserves the right to deny a refund if there is clear evidence that the services were used for unlawful activities.

BanatSync may offer certain services with hourly billing. These services are charged at the hourly rate displayed in the configurator and are distinct from standard monthly billed services.

Hourly billed services are available exclusively through account balance. By placing an hourly order, the client agrees that BanatSync may automatically debit the account balance for each hour of use.

If the account balance no longer covers the next hour of use, BanatSync may automatically suspend the service without individual prior notice. Suspension may include stopping the virtual machine or restricting access until the balance is topped up.

After topping up the balance, the service may be reactivated automatically or manually, depending on the service type and infrastructure state. BanatSync does not guarantee immediate resumption of a service suspended due to insufficient balance.

The hourly rate is derived from the reference price shown in the configurator and may include the cost of selected options such as resources, location, operating system, or other add-ons. The exact cost is presented to the client before placing the order.

BanatSync may internally round charging intervals according to platform logic in order to maintain operational and accounting consistency. By using hourly services, the client accepts this calculation method.

Hours already consumed or charged for hourly services are non-refundable. Account balance used to cover hourly charges remains subject to the general policy regarding account credits.

• •Immediate and permanent suspension of all services associated with the account
• •Permanent banning of the client account without possibility of reactivation
• •Loss of access to all associated data and services
• •Inability to create a new account in the future

BanatSync reserves the right to take legal action against clients who initiate fraudulent or unjustified chargebacks.

Before initiating a chargeback, please follow these steps:

• 1.Contact our support team via tickets or at office@banatsync.com
• 2.Describe your issue or dissatisfaction in detail
• 3.Allow us a reasonable amount of time (minimum 48 business hours) to investigate and respond
• 4.If the issue persists, we will find a solution according to our refund policy

Clients may request an upgrade to a higher plan at any time for VPS services offered by BanatSync. The upgrade becomes active only after payment of the price difference is confirmed, and the resource change will be processed as quickly as possible.

Each VPS is valid for 30 calendar days from activation or the last renewal. To maintain service continuity, the renewal invoice must be paid before expiration.

If the upgrade is requested on or after the day the already-paid period expires, the client must pay both the renewal fee and the upgrade fee. In this case:

• •The full price of the new plan will be charged for a new 30-day period
• •Any additional period previously granted (for example bonus days for maintenance) does not carry over to the new subscription

This policy ensures service continuity and immediate resource updates according to the new configuration.

If the upgrade is performed before the paid period expires, the client will pay only the prorated price difference for the days remaining until the next renewal.